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  • FAQ
  •   FAQs for Company  

    Q1: How is JOYEYOU brand?
       Joyeyou is famous Top 3 brand Raschel Fabric manufacturer of China, has:
    – 22 years: Raschel Fabric manufacturer experience.
    – 8000 square meters factory
    – 5 years warranty

    Q2: What Certifications do you have?
     ISO9001, REACH,RoHS,SGS, FTA  certifications etc.
    100% quality check and durable testing before each of shipment.

    Q3: What is Daosafe products warranty?
    5 years warranty (freely) for all Joyeyou standard products.
    Lifetime maintenance will be provided after the 5 year warranty period expires.

    Q4: What is your Payment methods?
    Accept payment via T/T (Bank transfer), Western Union, Money Gram, and PayPal;
    Accept L/C at sight (bulk order).

    Q5: How long is your production time?
    3 working days for sample order;
    25 working days for bulk order.

    Q5: What is the Shipping Way?
    20-30 days by sea to your nearest seaport
    2-5 days by air to your nearest airport
    3-5 days by express to your doorstep

      FAQs for Products  

    Q1.Are you a factory or trading company?
    We are the manufacturer owned one export trading company and three factories.
    We are professional manufacturer found in 1996, which have more than 22 years' production experience on agriculture protection products, construction protection products, garden supplies,
    Such as Crop Covers, Sun Shade Sails, Scaffolding Enclose, Artificial Hedges, Accessories, and so on.
    At the same time, we also provided sourcing service for other products.

    Q2. How do you ensure your product and service quality?
    All our process strictly adhere to ISO-9001 procedures.
    If the product does not work properly as described. And the problem is proved to be caused by our side.
    We will provide exchange services for the same specific item.
    Also, Joyeyou staffs will always be there for you if anything needs.

    Q3. If we dont find what we need on your website, what should we do?  
    Do you make the products as per customer’s specific requirements?
     – Yes,
    We can provide bespoke service to customers with specific requirements.
    You can send the details requirements by email.
    We will check if we can develop them.
    We developed models and new samples every month, and some of them may not yet be updated on our website.
    Or you can send us samples and we can develop the new models especially for you.

    Q4. Can I buy 1 or 2 pieces of samples for testing before place bulk order?
    – Yes
    We are pleased to send you samples to test the quality and performance.
    We are confident that once you get it in your hand, you will be very satisfied.
    Moreover, with our excellent service and competitive price.
    We believe that we will be your first choice.

    Q5. How can I order and make payment?
    Once clear your requirement and determined which product is ideal for you.
    We will send the proforma invoice to you.
    You can pay via TT bank transfer, Western Union or Paypal as you like!

    Q6.If we find your bank account different as before, how should we respond?
    Please don’t send the payment and double check with us before arranging payment.
    ( Bank details will be listed in every piece of proforma invoice)

    Q7.What is your Minimum Order Quantity?
    Different products have different MOQ, Generally speaking, our MOQ is 1000pcs,
    pls do not hesitate to check with us for specific items.
    however, unit costs are likely to be a bit higher when considering tooling changing, raw material changing and coloring, printing and other set-up costs.

    Q8.What about the delivery date?
    If we have free stock of the item you need, we can send goods to you within 3 working days after receiving deposit or 100% payment into our bank account.
    If we don’t have free stock, the delivery date can be different for different products,
    Generally speaking, It will take 1 to 4 weeks.

    Q9. What about shipping?
    We can ship in small batched by way of air express or larger ones by the container, to save costs,
    you can either use your own assigned shipping agent or our cooperative forwarder.
    Please don’t forget that we are located in the most develop seaport in China - Shanghai Port, Which means that we have the most convenient maritime transportation!

    Q10. Whats your company policy if we want to distribute your products in our market?
    We have some different policies for different target markets,
    So please feel free to contact us for detailed discussions and find the most preferential policies for you.
    Also, you are welcome to visit our factory and let's talk face to face!

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